My Apple Watch dives are missing
Watch dives come in through the Health app, so here's what to check when nothing shows up.
Your Apple Watch doesn't send dives to Divemates directly, they travel through the Health app on your iPhone. Connect once at Divemates → Dives → Incoming → Bring Dives In → Apple Watch, let Divemates read Underwater Depth and Water Temperature, and dives land in Incoming from then on, where they wait until you review them.
Note: your Watch doesn't record the dive site, your gas or who you dived with, so a Watch dive arrives with those blank. That's expected, not a bad import.
Nothing has arrived
Work down this list:
- Give it a moment. A dive reaches your iPhone the next time your Watch syncs with it, and we read it after that, so it isn't there the second you surface. Opening Divemates nudges it along.
- Check the permission. iOS never tells an app whether a read was allowed, so we genuinely can't see this from our side. Open the Health app, tap your profile picture, then Apps, find Divemates, and switch Underwater Depth on.
- Check you connected on this iPhone. Health access is granted per device, so a new phone needs its own connect even when your account already lists Apple Watch. The Apple Watch row says "Not syncing on this iPhone" when that's what's happening, and tapping it is the fix.
- Check it isn't paused. On the Apple Watch row under Connected, open the menu and choose Resume.
My older dives didn't come in
When you connect you choose between From now on and Include past dives. From now on is the default, so anything already on your Watch stays there until you ask for it.
You can go back for it whenever you like: on the Apple Watch row under Connected, open the menu and choose Import past dives. Dives you'd already logged by hand can arrive as copies that way, which is what "The same dive logged twice" is for.
My freedives didn't import
That one is deliberate. Your Watch records a stream of depth readings rather than finished dives, so we work out where the dives are in it, and a dive has to get properly deep and stay there. Freedives are deep but brief, and snorkeling and pool sessions never really get deep, so none of them qualify.
You can still log a freedive by hand, the same as any dive you didn't record on a computer.
Two dives came in as one
Dives are separated by the surface interval between them, so a quick turnaround can arrive as one long dive instead of two. Edit that dive to match the first one and log the second by hand.
A dive arrived with no maximum depth
Some dives reach us as a handful of long summaries rather than a continuous curve. A summary smooths away the deepest moment, so rather than show you a maximum depth that's quietly too shallow, we leave it blank for you to fill in from your computer.
Those dives don't get a depth curve either. See "Is this depth graph my dive?".
Everything checked and still nothing? Tell us and we'll help you dig.